Kyoto Journal FAQs

10 July 2020 shipping updates

Thank you for supporting our work at this difficult time.

KJ ships the majority of orders from Japan and some from within the USA.

Due to the few passenger airlines running (which operate up to 80% of cargo flights) since the pandemic hit, Japan Post imposed a ban on international mail to 150+ countries in April 2020, which has partially lifted (see below).

Japan Post has advised as of 30 June we can post again to the following countries by Air (the method by which we usually send packages—unless you are a subscriber and paid for SAL shipping).

The Americas:
Canada

Europe:
Austria
Belgium
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Hungary
Italy
Latvia
Lithuania
Luxembourg
Norway
Poland
Portugal
Slovenia
Spain
Sweden
Switzerland
The Netherlands
UK (but NOT Repub Ireland)

Asia:
Hong Kong
Malaysia
PR China
Singapore
South Korea
Thailand

Oceania:
New Zealand

Please add a phone number to your order if you are able.

Japan Post has advised as of July 10th to expect delays with many of the above countries. Please kindly wait 6 weeks from placing your order for delivery before contacting us. Please be assured we will get your package to you or refund you if necessary (see refund policy below).

We are always happy to help and will respond. Please please check spam if you do not hear from us because that’s where e-mails end up if not in your inbox.

Australia customers: we can only send by seamail. This takes up to 3 months, and we are very reluctant to use this method for small packages due to the condition in which they usually arrive. We are hopeful that by the end of the summer there will be some flights resuming and are trying hard to find other options in the meantime. Just contact us if you prefer a refund or partial refund.

Europe customers, but not in one of the countries listed: we may be able to find a solution by forwarding your package to an address in one of the countries that are listed, albeit at slight extra cost. Please contact sales@kyotojournal.org for more details.

US customers: Your order may be split between the US and Japan. Our Florida warehouse has inventory of most issues between KJ17 and KJ95, as well as our Small Buildings and KI NO BI Cocktails book. Many of these are discounted right now. Here is a discount back issue bundle option with no delays! Orders dispatched from the warehouse should arrive in a matter of days. But we cannot send you the current issue KJ97, for example.

We will continue to update this page.

Enquiries: sales@kyotojournal.org. We usually respond within two working days. Please check spam if you don’t see a reply—they have a tendency to end up there.

 

Shipping FAQs

Do you ship worldwide?

Please see the above advice. We usually ship to everywhere but South America.

How long will it take to receive my order?

Packages are sent by Air from Japan (or, if you are in the US, overland by USPS most of the time). Please check the advice at the top of this page for the latest updates, but generally speaking we try to dispatch within 3 working days.

 

I ordered about a week ago but when I check my account my order is still marked as “processing.” What does this mean?

We regret that we have a rather simple e-commerce programme that does not allow us to let customers know the time of dispatch. Please check the above for the latest postal service updates.

Can you tell me where my package is right now?

We regret that we are unable to attach tracking to packages from Japan as it is prohibitively expensive, but we have found Air Mail to be very reliable. If you have ordered from within the USA, there is a high probability that your order will have been dispatched from our Florida warehouse and these will have a tracking number with USPS, available on request.

If you have any concerns about your order, please e-mail us with the name attached to the order and number at sales@kyotojournal.org

I entered the delivery address incorrectly on my order. What should I do?

Please e-mail us at sales@kyotojournal.org and we shall sort it out.

The postal service in my country is sometimes unreliable. Can you attach a tracking number to my package?

Certainly—please just advise us at sales@kyotojournal.org and we will investigate how much extra tracking will cost. We will then send you a dedicated link for payment.

Payments

What methods of payment do you use?

We have Paypal and Stripe (credit card) options available. Our prices are all in Japanese Yen and a link to a currency converter is on our product pages.

Do you accept returns?

I am afraid we do not accept returns as we are just not equipped to do so.

My package never arrived. Can you refund me?

If an order seems to have been lost in the post we are happy to replace it, though if we have reason to suspect a delay (please see the top of the page for the latest shipping advice), we ask you wait a few more days before writing to us at sales@kyotojournal.org. Of course, we can also process a refund in such cases if need be. It may take a few days to appear on your credit card/Paypal account statement.

Please note that if you purchased a discounted subscription, the discount is predicated on your taking up the full subscription. So, if you have received copies as part of your subscription, you will receive a refund minus the number of copies at the regular retail price. Thank you for your understanding.

Subscriptions

How do I subscribe to Kyoto Journal?

At present we offer 1- and 2-year subscriptions to the Journal, for 4 and 8 issues respectively. See our subscriptions page.

We aim to print 4 times a year, however due to circumstances beyond our control, and our being a volunteer team, sometimes we can’t quite make this schedule. In any case, it does not change the number of issues that you are entitled to.

Why can’t I log in to my account?

If you subscribed before September 2018 it may well be that your account no longer exists—a number of them were accidentally lost when our website was renewed, so you may have no choice but to create another when you next make a purchase. Our apologies for the inconvenience.

There is a function that allows for you to reset your password if you have forgotten it.

Any other queries please e-mail us at sales@kyotojournal.org

I have changed address. How can I update it?

You can either log in to your account and update it there. Please note that if we have sent out an issue to an old address already we cannot resend. The best thing to do in such circumstances it to e-mail us at sales@kyotojournal.org

Can I receive a partial refund for my subscription?

Please e-mail us at sales@kyotojournal.org and we will do our best to accommodate your request.

Other

Is Kyoto Journal in bookstores?

Yes, the magazine is usually stocked by bookstores around the world and you can see a partial list here (we are not provided with a list by all our distributors) as well as our top picks in Kyoto, but as of April 2020 most retailers are closed. If they have an online presence, like Pics&Ink in the UK, Coutelier Nola in Nashville or Out&About Boutique in Vancouver, they may still be dispatching.

Are discounts available for bulk orders?

The short answer is yes. We have a number of discounted bundles already available, but generally speaking if you would like to order 4 or more copies we can offer some form of discount and possibly an option for a more economical rate of shipping (dependent on the size of the order). Please e-mail us at sales@kyotojournal.org for more details.

Do you have digital subscriptions available?

No. Between 2010 and 2017 Kyoto Journal was a digital-only publication, due to lack of funding. The issues we made during that time are available for download on our shop page (we offer a discount for a full set purchase — just email us). We found that print was much more in demand, and returned to print in 2017 with issue KJ89.

If you are from a library/academic institution, we offer heavily discounted print subscriptions and back issue sets. Please contact us for more info.

Before you go, be sure to check out our latest issue:

KJ 97: Next Generations